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customer service

We're here for you:

+1.800.754.3151

ordering my account & orders privacy & security

placing orders
ordering gifts
redeeming gift certificates
promotion codes
international orders
payment options
shipping


order and shipment confirmations
order status
returns and exchanges
password reminder
change password
accessing your information


privacy policy
security
terms of use


placing orders

It is very easy to place orders with Zia Moda. Feel free to browse through this Web site and use our secure ordering system to purchase products.

If you would like to speak with one of our sales representatives, please call toll free +1.800.754.3151, Monday through Saturday, 9am to 9pm Eastern Standard Time.

Your order is safe with us
Geo Trust SSL Secure

We have taken every precaution to make your transactions secure. We use a world-class payment system to safely process credit card transactions utilizing industry-standard security measures, including SSL.

Great expectations

Many of our products are hand made, often to order, making each piece a unique work of art. Due to the craftsmanship and exclusive nature of these items, a slightly longer delivery time may be required and will be noted in the product descriptions. If time is of the essence, please let us know when ordering.

We take great pride in our products and are sure you will appreciate the artisanship. If you have any questions or feedback, please contact us toll free at +1.800.754.3151.

redeeming Gift certificates

To redeem a gift certificate, select a gift and begin the ordering process. You will be asked for your certificate number during checkout.

Promotion codes

Zia Moda promotion codes are redeemed during the ordering process. Simply enter your promotion code in the appropriate field and continue the checkout process. Your promotion or discount will be reflected in your order summary.

In order to receive special promotions along with other benefits from Zia Moda, please register here.

international orders

We accept orders from the United States, APO addresses, European Union countries, Japan, Singapore, Australia, New Zealand, and most other countries. Please note that outside of the United States, local customs duties or VAT may be due. If unsure, please phone your local customs department for clarification.

payment options

Zia Moda accepts VISA, MasterCard, and Discover credit cards.

shipping

Zia Moda offers a number of shipping options using United Parcel Service (UPS) and United States Postal Service (USPS). During checkout once your ship to address is entered you will see the available shipping options and pricing for delivery.

Unless your order contains an item that is backordered, a pre-order item, or is shipping from a vendor, your order will typically ship within 24 hours of your order (Monday through Friday). Orders are shipped in full unless otherwise requested. When your order ships, you will be notified by email including the tracking number. For the security of your shipment, some deliveries may require a signature. You may choose to waive this signature requirement and/or provide any other special delivery instructions during checkout.

order and shipment confirmations

After ordering you will receive an email confirming the receipt of your order. You will also be notified when your order ships. To track your order status, log in to "My Account".

order status

If you have questions about your order, you may check your order status online in My Account or call customer service at +1.800.754.3151.

returns and exchanges

At Zia Moda, we want you to be pleased with your purchase. If for any reason you are not completely satisfied, within 30 days of receipt you may exchange, replace or credit your purchase when it is returned in a saleable condition.

To request a return authorization simply follow the instructions on our return form (click here). A few guidelines for returns:

  • If you would like to return an item for any reason (you are not completely satisfied or you received a wrong item) you may return it within 30 days of your receipt.
  • The item must be returned in original saleable condition with the original packaging and tags intact.
  • Please contact us first to receive a return authorization number. We cannot accept returns without this number.
  • For your security, please return your item(s) with an insured courier (e.g., UPS, DHL, USPS Parcel Post) and retain your receipt. Zia Moda LLC is not responsible for items damaged or lost in transit.
  • After we have received your return and processed it, you will be refunded for the cost of the items and any applicable sales tax.
  • Shipping and gift wrap charges are not refundable.
  • Your should see your refund within one or two billing cycles on your credit card statement.

received a Zia Moda gift?

If you received a gift through Zia Moda, we will happily provide you credit for your returned item(s)

accessing your information

If you are registered at ZiaModa.com, you may go to "My Account" to check the status of your order(s), change account settings or change your e-mail subscription preferences. Alternatively, you may email us at .

password reminder

If you have misplaced your password, click here to enter your email address (registered with ZiaModa.com) and your password will be emailed to you.

change password

You can change your password at any time on the "My Account" page, which requires you to first log in with your current password. Your new password can be any sequence of letters (upper and lowercase) and numbers, preferably 7 or more characters long.

   
   
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