We're here for you:
It is very easy to place orders with Zia Moda. Feel free to
browse through this Web site and use our secure ordering system
to purchase products.
If you would like to speak with one
of our sales representatives, please call toll free +1.800.754.3151,
Monday through Saturday, 9am to 9pm Eastern Standard Time.
Your order is safe with us
We have taken every precaution to make your transactions secure.
We use a world-class payment system to safely process credit
card transactions utilizing industry-standard security measures,
Many of our products are hand made, often to order, making
each piece a unique work of art. Due to the craftsmanship and
exclusive nature of these items, a slightly longer delivery
time may be required and will be noted in the product descriptions.
If time is of the essence, please let us know when ordering.
We take great pride in our products and are sure you will
appreciate the artisanship. If you have any questions or
feedback, please contact us toll free at +1.800.754.3151.
redeeming Gift certificates
To redeem a gift certificate, select a gift and begin the
ordering process. You will be asked for your certificate number
Zia Moda promotion codes are redeemed during the ordering
process. Simply enter your promotion code in the appropriate
field and continue the checkout process. Your promotion or
discount will be reflected in your order summary.
In order to receive special promotions along with other benefits from
Zia Moda, please register
We accept orders from the United States, APO addresses, European Union countries, Japan, Singapore, Australia, New Zealand, and most other countries. Please note that outside of the United States, local customs duties or VAT may be due. If unsure, please phone your local customs department for clarification.
Zia Moda accepts VISA, MasterCard,
and Discover credit cards.
Zia Moda offers a number of shipping options using United Parcel Service (UPS) and United States Postal Service (USPS).
During checkout once your ship to address is entered you will see the available shipping options
and pricing for delivery.
Unless your order contains an item that is backordered, a pre-order item, or is shipping from a vendor, your
order will typically ship within 24 hours of your order (Monday through
Friday). Orders are shipped in full unless otherwise requested. When your order ships, you will be notified by email
including the tracking number. For the security of your shipment,
some deliveries may require a signature. You may
choose to waive this signature
requirement and/or provide any other
special delivery instructions during checkout.
order and shipment confirmations
After ordering you will receive an email confirming the receipt
of your order. You will also be notified when your order ships.
To track your order status, log in to "My
If you have questions about your order, you may check your
order status online in My Account or call customer service
returns and exchanges
At Zia Moda, we want you to be pleased with your purchase.
If for any reason you are not completely satisfied, within
30 days of receipt you may exchange, replace or credit
your purchase when it is returned in a saleable condition.
To request a return authorization simply follow the instructions on our return
form (click here). A few guidelines for returns:
- If you would like to return an item for any reason (you are
not completely satisfied or you received a wrong item) you
may return it within 30 days of your receipt.
- The item must be returned in original saleable condition with the original packaging and tags intact.
- Please contact us first to receive a return authorization
number. We cannot accept returns without this number.
- For your security, please return your item(s) with an insured
courier (e.g., UPS, DHL, USPS Parcel Post) and retain
your receipt. Zia Moda LLC is not responsible for items damaged
or lost in transit.
- After we have received your return and processed it, you
will be refunded for the cost of the items and any applicable
- Shipping and gift wrap charges are not refundable.
- Your should see your refund within one or two billing cycles
on your credit card statement.
received a Zia Moda gift?
If you received a gift through Zia Moda, we will happily provide
you credit for your returned item(s)
accessing your information
If you are registered at ZiaModa.com, you may go to "My
Account" to check the status of your order(s), change
account settings or change your e-mail subscription preferences.
Alternatively, you may email us at .
If you have misplaced your password, click here to enter your
email address (registered with ZiaModa.com) and your password
will be emailed to you.
You can change your password at any time on the "My
Account" page, which requires you
to first log in with your current password. Your new password
can be any sequence of letters (upper and lowercase) and
numbers, preferably 7 or more characters long.